At Get Kinected Fitness we want our clients and members to have the best experience possible.
Group Classes
We want everyone to get their workout in and have a great studio experience. We also know that unforeseen circumstances can pop up. All cancellations must be made at least 4 hours prior to the appointment or class.
We offer a five minute grace period for all classes. After that you will not be able to enter and you will be considered a no-show. A $10 late cancellation fee will be applied.
Memberships
Memberships will automatically renew. Please submit any intention to cancel/stop your renewal in writing two weeks prior to the end of your current membership.
Membership cancellation: Before you cancel, let’s see if we can help you reach your goals and prioritize your me-time. As is industry standard, cancellation requests and early termination documents must be received in writing, four weeks prior to removal. A one-time $30 fee will be applied for each month.
Membership hold: We offer one free hold per contract term for our annual and 6-month members. A medical hold will require a written note from your doctor, and require ten days written notice to shawnda@getkinectedfitness.com.
Refunds
We cannot refund services or extend packages and we are unable to refund to credit cards.
If you have any questions, comments or concerns please share your thoughts directly with Shawnda at shawnda@getkinectedfitness.com. At Get Kinected Fitnes, it is our great pleasure to provide the best possible experience.
